The TreasureCare Service Center was conceived with the objective of offering customers a more intuitive, flexible and professional after-sales service, utilizing advanced equipment in accordance with Swiss standards and modern digital systems. SAM (Service Activity Management), an innovative digital solution developed by our Swiss partner SAVinsight, streamlines the after-sales service process, improving efficiency and accuracy.
The SAM system was developed with a deep understanding of the traditional watch industry and a focus on combining modern IT technology to streamline the after-sales service process, eliminating redundancies and inefficiencies. The system provides digitalized management and control of the entire process, from receiving repair requests, assigning repair tasks, tracking the
progress of repairs, to the final completion of delivery.
The system offers flexible configurations that significantly reduce operational time, allowing customer service staff to quickly check work order status and watch information, and respond promptly to authorized brand and customer inquiries. This in turn facilitates management and maintenance of customer relationships. The dashboard uses different colors to clearly indicate
the status of the work order and the stage of the repair, helping the operator
to organize the work in the most efficient way.
Furthermore, the SAM system is distinguished by its main technology and security features, including:
- Browser client and mobile app
- Cloud-based, hosted on Azure CH
- REST API to avoid double booking
- GDPR compliant
- Recurring third-party security audit